Refund Policy
Last updated: November 1, 2026
Overview
You can try ZeroClick Analytics free for 7 days, cancel any time, and get a full refund within 14 days of your first payment if it isn't right for you.
This policy covers all paid ZeroClick Analytics subscriptions (Pro and Business, monthly and yearly). Payments are processed by our reseller and Merchant of Record, Dodo Payments, which appears on your bank or card statement. Refunds are issued through Dodo Payments to the original payment method.
Enterprise plans follow the terms in your Enterprise agreement where they differ from this policy.
Free trial
Every plan starts with a 7-day free trial. A card is required to start it, but nothing is charged during the trial.
- Cancel any time before the trial ends and you will not be charged.
- If you don't cancel, your first payment is taken automatically when the trial ends.
- Each person can use one free trial. New workspaces created to restart a trial are charged from day one.
Refunds
| Plan | Refund window | What you get back |
|---|---|---|
| Monthly | 14 days after your first payment | Full refund of that payment |
| Monthly renewals | Not refundable | Cancel any time; access continues to the end of the paid month |
| Yearly | 14 days after each yearly payment | Full refund of that yearly payment |
| Yearly, after 14 days | Not refundable | Cancel any time; access continues to the end of the paid year |
A refund ends your subscription immediately, and the workspace loses access to the dashboard and MCP link.
Cancellations and plan changes
- Cancelling: cancel any time in Settings → Billing. You keep access until the end of the period you've paid for, and you won't be charged again.
- Upgrading (e.g. Pro to Business): takes effect right away. You're charged the difference for the rest of the current billing period.
- Downgrading: takes effect at your next billing date. No partial refund is given for the current period.
- Going over your plan's monthly verified visits is never charged automatically. We may contact you to suggest a plan that fits.
These are not refundable: renewal payments outside the windows above, partly used months or years, and accounts closed for breaking our Terms of Service.
Billing errors and how to request a refund
- Billing mistakes (a duplicate charge, a charge after you cancelled, or the wrong amount) are always refunded in full, whenever you report them.
- To request a refund, email support@zeroclickanalytics.com from your account's email address with your workspace name and the payment date. We reply within 2 business days.
- Processing: approved refunds are sent within 5 business days. Your bank may take another 5–10 business days to show them.
- Chargebacks: please contact us before disputing a charge with your bank. We can usually fix it faster, and a dispute may pause your account while it's reviewed.
We may update this policy. Changes apply to payments made after the update date shown at the top of this page.